Shipping & Returns

Do you ship to my country?
	Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. At this time, MadCow Rocketry Online Store ships merchandise only to locations within the United States, Canada, Australia, UK and Germany. Contact us prior to ordering if you would like to make special arrangements for shipping to areas outside of these countries. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Important: For our international customers, the system will try to calculate shipping to your area as best it can when you check out. If the system miscalculates your shipping, we will contact you if we need to recalculate shipping to your location. Please note, we charge actual shipping to your location and do not add any handling fees on our end. If we have to raise the shipping cost and you decide it is too much, we will cancel your order and issue you store credit for other items. Generally, the system does pretty good at estimating these costs, but sometimes shipping multiple kits to countries that require us to ship in smaller multiple boxes can increase costs.
What do I do if I receive a defective item?
	All defective items can be returned for store credit or exchange; however you must call or e-mail us before returning the item. All returns of defective items will only be credited or replaced if we have been contacted within 30 days of purchase. Refunds will be pro-rated depending on the condition of the item and items will be replace at our discretion. Your lack of knowledge or ability is not our responsibility. We accept no responsibility for crash damage, nor do we accept responsibility for improper use of the items we sell.
How much is my shipping?
	Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. If you are placing an order and shipping seems off, please contact us at order@madcowrocketry and ask to be invoiced separately for shipping. Important: For our international customers, the system will try to calculate shipping to your area as best it can when you check out. If the system miscalculates your shipping, we will contact you if we need to recalculate shipping to your location. Please note, we charge actual shipping to your location and do not add any handling fees on our end. If we have to raise the shipping cost and you decide it is too much, we will cancel your order and refund your payment. Generally, the system does pretty good at estimating these costs, but sometimes shipping multiple kits to countries that require us to ship in smaller multiple boxes can increase costs.
Rush Orders
	If an order is for a special event, like a birthday, or is needed by a specific date, please let us know in the notes. We will try to accomodate these requests, however there is no guarantee and for orders that require us to change our manufacturing schedule, a rush order fee of up to 20% may apply.
How do I cancel my order and get a refund?
	All sales are final, but orders may be cancelled or returned for store credit, less a 15% restocking fee.
How do I return my product?
	Any items returned for a store credit must be returned within 30 days of purchase and must be unused and undamaged and in resalable condition. There will be a restocking fee of 15% for refunded sales. You must contact us via e-mail or phone before you ship the returned items, and we recommend that you insure your package as we will not refund items unless we receive them in undamaged and resalable condition. Sorry, but we can only offer a store credit for sale items. Sorry, fiberglass tubes and couplers are not returnable because they are custom cut to order.
I received the wrong product.
	If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
	Any items returned for a store credit must be returned within 30 days of purchase and must be unused and undamaged and in resalable condition. There will be a restocking fee of 15%. You must contact us via e-mail or phone before you ship the returned items, and we recommend that you insure your package as we will not credit items unless we receive them in undamaged and resalable condition. Sorry, fiberglass tubes and couplers are not returnable because they are custom cut to order.
When will my order ship?
	Madcow Rocketry makes every effort to ship your order within 3-5 business days. However, sometimes large orders, part shortages, or custom sizes can cause us to take longer to fill your order. We will contact you if we expect to take longer than two weeks to fill your order. Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.